THE SUPPORT CROSSCHECK
Start with the
right support route.
Ask the documented assistant for a fast product answer, or send a structured case when your account, order, or technical context needs a human review.
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CHAT
Ask the Match DeskSearch the published product help and get a focused next step.
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CASE
Send a support caseShare account, order, or technical context with the support team.
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SELF
Check the feature guideSearch the source-checked catalog before opening a case.
CONTACTONE / STRUCTURED SUPPORT
Give the support team a clean starting point.
Use this route for account access, a paid order, a reproducible app problem, privacy, or anything the documented assistant cannot resolve.
- 01
Name the screen or workflowTell us where you were in the app and what you expected to happen.
- 02
Include the account emailFor access or checkout issues, use the email connected to the app and order.
- 03
Keep useful reference detailsAdd an order number or exact error message, but never send passwords or API keys.
SEND A SUPPORT CASE
Tell us what is blocking you.
Required fields are marked. The security check protects the support queue from automated spam.CHATONE / PUBLISHED HELP FIRST
Ask for the documented next step.
The Match Desk searches the support documents maintained in WordPress. It can answer without an external AI key and will say when the published help does not cover your case.
Good questions to start with
- TRYHow do I add a job description?
- TRYWhat can I export on the Free plan?
- TRYWhy has my paid access not appeared?
SELF-SERVICE / QUICK ROUTES
Keep moving while the team reviews the case.
The most useful product, access, and privacy destinations are one step away.